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Manager - Expo IT Services

Venetian Casino Resort, LLC

Las Vegas, Nevada • Today

Full-time

Information Technology / Security Manager

Modern Technology Solutions

Las Vegas, Nevada • Today

Full-time

Manager, IT Field Services

Radiology Partners

Remote • Today

Full-time

USD 120,000.00 - 135,000.00 per year

IT Manager - Log Management Services

Enterprise Holdings

Remote or St. Louis, Missouri • Today

Full-time

Regional Sales Executive, Managed IT Services (MSP)

The Intersect Group

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

IT Application Developer - Entry | Information Services Division | Tumwater

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 6,651.00 - 8,944.00 per month

GIS Support Services Supervisor (IT Business Analyst - Journey)

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 85,800.00 - 115,416.00 per year

Manager, Information Technology - Encounters IT (Transformation & Architecture Focus)

CareSource

Remote or Dayton, Ohio • Today

Full-time

USD 94,100.00 - 164,800.00 per year

Manager, IT SOX PMO

GitLab

Remote • Today

Full-time

USD 115,000.00 - 194,000.00 per year

IT Manager 3 (PCN 041153)

State of Alaska

Remote or Juneau, Alaska • Today

Full-time

USD 4,974.40 per week

IT Finance Manager

Virtuous Tech Inc

Remote • 12d ago

Easy Apply

Contract

Manager IT Infrastructure

Citizens Energy Group

Remote or Indianapolis, Indiana • Today

Full-time

USD 120,500.00 per year

IT Portfolio Manager-Investments

Commonspirit Health

Remote or Englewood, Colorado • Today

Full-time

IT Release Manager- Remote

NTT DATA, Inc.

Remote or Plano, Texas • Today

Full-time

IT Release Manager - Remote

NTT DATA, Inc.

Remote or Dallas, Texas • Today

Full-time

USD 75,884.00 - 147,663.00 per year

Business Development Manager Non-IT - Uppal - Hyderabad - Telangana

Activesoft, Inc.

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

IT Audit Manager

Sysco Corporation

Remote or Houston, Texas • Today

Full-time

USD 121,200.00 - 202,000.00 per year

IT Risk and Compliance Manager

Robert Half

Remote or Decatur, Georgia • Today

Easy Apply

Full-time

IT Audit Manager

Sysco Corporation

Remote • Today

Full-time

USD 121,200.00 - 202,000.00 per year

Senior Manager, Corporate IT

Lyric

Remote • Today

Full-time

USD 150,289.00 - 225,434.00 per year

IT Change Management Service Manager (Remote)

Bankunited

Remote or Miami Lakes, Florida • Today

Full-time

Contracts Manager IT Contracts

UniMind Software Solutions,Inc

Remote • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

GuidePoint Security

Remote • 2d ago

Full-time

EIM Data Manager (IT Data Management - Journey)

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 90,096.00 - 121,176.00 per year

Senior Manager IT - Platform Product & Experience (Remote)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 170,000.00 - 195,000.00 per year

Senior Manager IT - Platform Product & Experience (Remote)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 170,000.00 - 195,000.00 per year

Change Manager, Information Technology, Global

Vantage Data Centers

Remote • Today

Full-time

USD 130,000.00 - 170,000.00 per year

Senior Manager - IT Project Management

CVS Health

Remote or Indiana • Today

Full-time

USD 67,900.00 - 149,328.00 per year

Senior Manager, IT Project Management

CVS Health

Remote or Georgia • Today

Full-time

USD 67,900.00 - 149,328.00 per year

Senior Manager IT - Unified Communications Operations (Remote)

First-Citizens Bank & Trust Company

Remote or Austin, Texas • Today

Full-time

depends on experience

Job Details

Skills

Regulatory Compliance
Mentorship
Resource Management
Service Level
Recruiting
Coaching
Scheduling
Computer Hardware
Performance Tuning
Documentation
Quality Assurance
Collaboration
Budget
Knowledge Base
IT Service Management
Performance Metrics
Status Reports
Continuous Improvement
Training
Network Support
Authorization
Law
Routing
Switches
Virtual Private Network
Load Balancing
Proxies
Firewall
WLAN
Service Desk
Workflow
Service Delivery
ITIL
Change Management
Hospitality
Leadership
Management

Regulatory Compliance
Mentorship
Resource Management
Service Level
Recruiting
Coaching
Scheduling
Computer Hardware
Performance Tuning
Documentation
Quality Assurance
Collaboration
Budget
Knowledge Base
IT Service Management
Performance Metrics
Status Reports
Continuous Improvement
Training
Network Support
Authorization
Law
Routing
Switches
Virtual Private Network
Load Balancing
Proxies
Firewall
WLAN
Service Desk
Workflow
Service Delivery
ITIL
Change Management
Hospitality
Leadership
Management

Summary

Position Overview

The primary responsibility of the Manager - Expo IT Services is to oversee the convention center area of the infrastructure environment and to lead the team of engineers. The Manager - Expo IT Services will recommend, implement, and maintain Venetian Expo infrastructure up to company standards while adhering to industry standards, best practices, as well as various regulatory compliance frameworks. The Manager Expo IT Services will also provide input on strategic initiatives and budget in the convention center area. Additional responsibilities include team mentoring, resolution of escalated operational issues, resource management on a wide array of operational projects, along with both planned and just in time show/event/convention configurations/support.

All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

Manage the prioritization and allocation of work across the Expo IT Services team.
Ensure all Expo systems and equipment are configured and functioning properly in accordance with established Service Level Agreements (SLAs).
Manage assigned staff to include hiring recommendations that encompass the company's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
Provide expertise in areas of application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documentation of standards and procedures for the administration of maintenance in all supported environments.
Manage queue of service requests to ensure timely response and effective support.
Coordinate and collaborate on incidents, service requests, and changes with other engineering and operations resources including Network Support, Solution Analysts, Development, Datacenter Operations, Power Systems, Systems, and QA.
Coordinate and work with technology VARs, manufacturers, and other third-party suppliers of goods and services to deploy and maintain technology services to Team Members and guests.
Prioritize service requests and collaborate with various stakeholders and interested parties (Internal/external) on project-related activities.
Assess level of effort (LOE) of in-scope work and projects and align Expo IT Services resources accordingly.

Additional Duties & Responsibilities

Help manage delivery of minor projects to ensure they are on time and on budget.
Implement effective strategies to improve Expo IT Services team member performance.
Help to continuously build out knowledgebase of Expo IT Services troubleshooting resolutions.
Analyze service requests and maintain performance metrics to identify areas for continuous improvement.
Implement a strategy to execute improvement plans.
Provide status reporting and results of continuous improvement efforts.
Schedule resources to ensure 24x7 coverage of all critical Expo systems and applications.
Align resources to specific platforms and/or applications based on subject matter expertise.
Ensure cross-training on all critical Expo-related systems and applications.
Develop metrics and strategic initiatives for the Expo area under the guidance of the Manager - Network Support.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Perform other related duties as assigned.

Additional Duties & Responsibilities

Company Standards of Conduct

All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Additional Duties & Responsibilities

Minimum Qualifications

21 years of age.
Proof of authorization/eligibility to work in the United States.
High school diploma required.
Bachelor's degree preferred.
Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
5+ years' experience with a variety of technology platforms (e.g., Routing, Switching, VPN, Load Balancing, Proxies and Firewalls, WLAN) is preferred.
3+ years' experience in similar team leader (or equivalent) role; management of service delivery and support application activities and resources preferred.
3+ years' experience with service desk tools and workflow processes.
3+ years' experience with problem and resolution management and other service delivery and support methodologies.
Strong understanding of ITIL change management processes.
Experience with convention and hospitality applications knowledge is preferred.
Leadership of cross-functional teams.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to

Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10204815
Position Id: b4f5bbf51cd54c21faa9129a7c4e05c4
Posted 7 hours ago

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Job Details

Skills

Regulatory Compliance
Mentorship
Resource Management
Service Level
Recruiting
Coaching
Scheduling
Computer Hardware
Performance Tuning
Documentation
Quality Assurance
Collaboration
Budget
Knowledge Base
IT Service Management
Performance Metrics
Status Reports
Continuous Improvement
Training
Network Support
Authorization
Law
Routing
Switches
Virtual Private Network
Load Balancing
Proxies
Firewall
WLAN
Service Desk
Workflow
Service Delivery
ITIL
Change Management
Hospitality
Leadership
Management

Regulatory Compliance
Mentorship
Resource Management
Service Level
Recruiting
Coaching
Scheduling
Computer Hardware
Performance Tuning
Documentation
Quality Assurance
Collaboration
Budget
Knowledge Base
IT Service Management
Performance Metrics
Status Reports
Continuous Improvement
Training
Network Support
Authorization
Law
Routing
Switches
Virtual Private Network
Load Balancing
Proxies
Firewall
WLAN
Service Desk
Workflow
Service Delivery
ITIL
Change Management
Hospitality
Leadership
Management

Summary

Manage the prioritization and allocation of work across the Expo IT Services team.
Ensure all Expo systems and equipment are configured and functioning properly in accordance with established Service Level Agreements (SLAs).
Manage assigned staff to include hiring recommendations that encompass the company's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
Provide expertise in areas of application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documentation of standards and procedures for the administration of maintenance in all supported environments.
Manage queue of service requests to ensure timely response and effective support.
Coordinate and collaborate on incidents, service requests, and changes with other engineering and operations resources including Network Support, Solution Analysts, Development, Datacenter Operations, Power Systems, Systems, and QA.
Coordinate and work with technology VARs, manufacturers, and other third-party suppliers of goods and services to deploy and maintain technology services to Team Members and guests.
Prioritize service requests and collaborate with various stakeholders and interested parties (Internal/external) on project-related activities.
Assess level of effort (LOE) of in-scope work and projects and align Expo IT Services resources accordingly.

Additional Duties & Responsibilities

Help manage delivery of minor projects to ensure they are on time and on budget.
Implement effective strategies to improve Expo IT Services team member performance.
Help to continuously build out knowledgebase of Expo IT Services troubleshooting resolutions.
Analyze service requests and maintain performance metrics to identify areas for continuous improvement.
Implement a strategy to execute improvement plans.
Provide status reporting and results of continuous improvement efforts.
Schedule resources to ensure 24x7 coverage of all critical Expo systems and applications.
Align resources to specific platforms and/or applications based on subject matter expertise.
Ensure cross-training on all critical Expo-related systems and applications.
Develop metrics and strategic initiatives for the Expo area under the guidance of the Manager - Network Support.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Perform other related duties as assigned.

21 years of age.
Proof of authorization/eligibility to work in the United States.
High school diploma required.
Bachelor's degree preferred.
Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
5+ years' experience with a variety of technology platforms (e.g., Routing, Switching, VPN, Load Balancing, Proxies and Firewalls, WLAN) is preferred.
3+ years' experience in similar team leader (or equivalent) role; management of service delivery and support application activities and resources preferred.
3+ years' experience with service desk tools and workflow processes.
3+ years' experience with problem and resolution management and other service delivery and support methodologies.
Strong understanding of ITIL change management processes.
Experience with convention and hospitality applications knowledge is preferred.
Leadership of cross-functional teams.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to

Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Dice Id: 10204815
Position Id: b4f5bbf51cd54c21faa9129a7c4e05c4
Posted 7 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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