Role: CCaaS Tier 1 Support Analyst We are seeking a CCaaS Tier 1 Support Analyst to provide first-level technical support and troubleshooting for contact center and IT service environments. The ideal candidate will have strong help desk experience, excellent documentation skills, and hands-on experience using ServiceNow. Key Responsibilities Provide Tier 1 help desk support and resolve user issues Troubleshoot application, system, and access issues Log, track, and manage tickets using ServiceNow