Title: Service Desk Team Lead Location: Miami , FL OR Dallas, TX Type: 6 month contract to hire Job Details: Looking for 2-3 years as a lead is good, or a newer lead he would take as well. They will be responsible for managing the ticket queue of their designated shift. They will be responsible for monitoring SLA s and looking at the queue and taking a step back to look at performance of other analysts. They wont be first line on the phones, just point of escalation only. Tech stack is SNOW, We