Hi, Hope you are doing great! Please find the below Job description Role:Service Desk Analyst - Proficiency in French language Location: Morrisville, NC (Onsite) Long term contract on C2C/ W2 Job Description: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.Should gather and analyzes information about the users issue and determines the b