Newark, Delaware
•
Today
6+ years of experience in telecom/contact center engineering, including 2+ years with Genesys Cloud (PureCloud) and Genesys certification required Strong hands-on expertise in IVR/ACD scripting, Architect flows, and Omni-channel routing (Voice, Chat, Email) Experience supporting ACD, dialer, call recording, WFM, SIP/H323 troubleshooting, and telecom performance optimization Proficiency with Genesys Cloud APIs, REST/Web Services, HTML, JavaScript, and SQL Server integrations Experience integratin
Contract
Depends on Experience

