Description
We are looking for an experienced IT Manager to provide immediate leadership and hands-on technical support for a multi-site organization. This contract opportunity is ideal for someone who can guide daily IT operations, resolve technical issues directly, and bring structure to a fast-paced environment. The role will work closely with business leaders and team members to keep systems reliable, support end users, and strengthen internal IT ownership during a leadership transition.
Responsibilities:
Direct daily IT activities across infrastructure, user devices, and support services for multiple locations.
Troubleshoot and resolve a wide range of technical issues, providing support across frontline and advanced service needs.
Administer user onboarding and offboarding processes, including account provisioning, permissions, and access management.
Partner with the departing IT leader to gather operational knowledge, secure administrative access, and create clear technical documentation.
Oversee the Atera platform by supporting monitoring, scripting, automation workflows, and overall tool performance.
Maintain the health of Microsoft-based systems, endpoint environments, and core business technology platforms.
Manage network components, legacy server resources, patching schedules, backup processes, and overall system uptime.
Support cybersecurity and facility-related security technologies such as surveillance and controlled entry systems.
Provide day-to-day guidance to an IT team member at the beginning of their career while encouraging effective support practices and technical growth.
Communicate priorities, risks, and technical updates clearly to leadership, department teams, and non-technical users.
Requirements
At least 5 years of IT experience spanning infrastructure, end-user support, systems administration, and security.
Proven success in a hands-on IT leadership or senior generalist role within a small to mid-sized business environment.
Strong knowledge of Microsoft technologies, including Microsoft 365, Windows systems, servers, and endpoint administration.
Solid background in networking, backup management, configuration control, and hardware support.
Experience supporting IT issues across Tier 1 through Tier 3 levels with minimal ramp-up time.
Familiarity with Atera or similar remote monitoring and automation tools, including scripting and workflow support.
Ability to document technical environments, manage priorities independently, and adapt quickly in changing situations.
Strong communication skills with the ability to collaborate effectively with both technical staff and business stakeholders.
Technology Doesn't Change the World, People Do.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03930-0013459564
- Posted 29 days ago
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