Top Skills required Customer Service & Call Handling Managing up to 30 calls/dayStrong people and communication skillsActive Directory Management Password resets, account unlocksNavigating OUs and user attributesTechnical Troubleshooting (Core IT Support) Network (VPN, Wi-Fi, LTE, internal vs external)Application and printer troubleshootingRemote Support Tools & Methods MSRA, RDP, Teams, WebExProviding end-user support remotelyIT Service Management (ServiceNow) Ticket management and assignmentHa