KeyResponsibilities: DeliverwhitegloveITsupporttoexecutives,seniorleadership,andhigh-profileend-users.Troubleshoot,diagnose,andresolvecomplexdesktop,laptop,mobiledevice,andperipheralissues(Windows/Mac).Provideremoteandonsitetechnicalassistancewithhardware/softwareinstallations,upgrades,andconfigurations.ManageActiveDirectory,O365/Exchange,andenterprisecollaborationtools.Coordinatewithvendorsandinternalteamstoresolveescalatedtechnicalissues.Ensuretimelyresponse,incidenttracking,andclosurethroughI