job summary: Title: IT Service Desk Analyst Duration: Open Ended w2 Contract (no end date cap) Location: 100% Onsite in 345 Park Ave, NY, NY 10154 Shift: Tuesday-Saturday, 10 a.m.-7 p.m. EST We are seeking a proactive and articulate Service Desk Analyst (Junior-to-Mid Level) to join our IT operations team. In this role, you will serve as the frontline of technical excellence, providing high-touch support to a large-scale enterprise environment. This is a critical position for a technician w