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Oak Brook, Illinois

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Today

Job#: 3038086 Job Description: Genesys Developer/Architect Location: Oak Brook, Illinois (Remote) Role Overview We are seeking a Genesys Developer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new requests and tickets. Key Re

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Full-time

Genesys Engineer/Architect

Remote

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Today

Genesys Engineer/Architect (3 openings) 12-Month+ Contract Remote Education- Required a Bachelor degree and equivalent Role Overview We are seeking a Genesys Engineer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new request

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Full-time, Contract

Senior Genesys Cloud Solutions Architect

Remote

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10d ago

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Third Party, Contract

Depends on Experience

Genesys Cloud Support Engineer

Remote

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Yesterday

Key ResponsibilitiesManage and resolve L1/L2 support tickets within defined SLAs.Troubleshoot Genesys Cloud CX issues related to routing, queues, IVR, Architect flows, integrations, and user access.Monitor platform performance and proactively identify operational issues.Perform configuration updates, user administration, and routine maintenance activities.Support incident, problem, and change management processes.Coordinate with vendors and internal teams for issue escalation and resolution.Main

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Contract

Depends on Experience

Genesys Engineer : Remote Role : W2

Remote

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15d ago

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Genesys Cloud CX Engineer 68941 - REMOTE

Remote

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Today

Genesys Cloud CX Engineer We have an Immediate need for a Genesys Cloud CX Engineer for our clients team. The ideal candidate has experience with Genesys Implementation including migration from on premise to cloud environments. Location: 100% Remote For Immediate Consideration: Dharmendra - PRIMUS

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Contract, Third Party

Genesys Cloud Support Engineer

Remote

•

Yesterday

Location - RemoteWe are seeking aGenesys Cloud Support Engineer to provide operational support, incident management, troubleshooting, and administration for Genesys Cloud CX environments.The role involves handling support tickets, monitoring platform health, resolving issues, and collaborating with business and technical teams to ensure high service availability.Experience25 years of Genesys Cloud CX support, administration, or contact center operations experience.Key ResponsibilitiesManage and

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Full-time

Depends on Experience

Genesys Engineer

Remote

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4d ago

Required Technical Skills The candidate must bring proven hands-on expertise across the following areas: Contact Center Platforms Deep working knowledge of Genesys Cloud CX, including call routing, IVR/Voice flows, APIs, and platform administration. Experience with Intradiem''s workforce automation capabilities, including real-time agent management and integration with contact center platforms, is required. Integration & Architecture Demonstrated experience designing and documenting enterprise

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Contract

Depends on Experience

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