We are partnering with one of our Global Consulting client to fill a below position…
Job Description:
Role: Senior ServiceNow CMDB Architect
Location: Philadelphia, PA – onsite from day 1
Duration: 12+ Months
Experience required: 10-12 years
Responsibilities:
- Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
- Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
- Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
- Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
- Architect and oversee implementation of ITOM capabilities, including:
- Discovery
- Service Mapping
- Event Management
- Cloud Discovery
- Operational Visibility
- Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
- Provide technical leadership and guidance to development, administration, and implementation teams.
- Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
- Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
- Ensure platform scalability, security, performance, and maintainability.
- Define platform governance, development standards, and release management processes.
- Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
· Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.
Skills & Experience:
ServiceNow Architecture & Platform Expertise
· Strong experience in ServiceNow solution and platform architecture.
· Deep expertise in:
· ServiceNow Discovery
· CMDB Architecture & Governance
· Common Service Data Model (CSDM)
· ITOM Suite
· Discovery
· Service Mapping
· Event Management
· Operational Intelligence (preferred)
· Experience designing enterprise-scale ServiceNow implementations.
Integration & Automation
· Strong experience with:
· REST APIs
· SOAP Web Services
· Integration Hub
· MID Servers
· Third-party monitoring and infrastructure integrations
· Expertise in workflow and process automation.
Technical Leadership
· Strong understanding of ServiceNow platform architecture and best practices.
· Ability to mentor developers and administrators.
· Experience conducting architecture reviews and design governance sessions.
· Strong stakeholder management and communication skills.
Platform Development Knowledge
· Working knowledge of:
· JavaScript
· Glide APIs
· Script Includes
· Business Rules
· Flow Designer
· UI Builder
· Service Portal
ITSM & IT Operations
· Strong understanding of:
· ITIL Framework
· IT Operations processes
· Service Asset & Configuration Management
Qualifications
· Bachelor''s degree in Computer Science, Information Technology, Engineering, or related field.
· 8-12 years of overall IT experience.
· Experience leading enterprise-scale ServiceNow transformation programs.
Preferred Certifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· Certified Implementation Specialist – Discovery
· Certified Implementation Specialist – ITOM
· Certified Technical Architect (CTA) – Preferred
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