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Manager - ServiceNow ITSM Process and Governance

Dale Workforce Solutions

Hybrid in Berwyn, Pennsylvania • 4d ago

Easy Apply

Full-time

Depends on Experience

REMOTE ServiceNow Developer/Administrator

Belcan, LLC

Remote or Cincinnati, Ohio • Today

Easy Apply

Full-time

USD 95,000.00 - 115,000.00 per year

Remote ServiceNow Administrator

Apex Systems

Remote • Today

Easy Apply

Full-time

$45 - $50 per hour

ServiceNow MID Server Administrator

GDH

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior ServiceNow Developer / Administrator Need

Sky Solutions LLC

Remote • 8d ago

Easy Apply

Full-time

100,000 - 120,000

ServiceNow Developer/Administrator

9th Way Insignia

Remote • 19d ago

Full-time

$98153.18 - $120789.28

ServiceNow Administrator II

Takeda pharmaceutical

Remote or St. Louis, Missouri • Today

Full-time

USD 70,000.00 - 85,000.00 per year

Senior ServiceNow Administrator

Modine Manufacturing Company

Remote • Today

Full-time

USD 95,000.00 - 140,000.00 per year

ServiceNow Engineer

Apex Systems

Wayne, Pennsylvania • Today

Easy Apply

Full-time

$60 - $80 per hour

ServiceNow Financial AI Analyst

Liberty Personnel, Inc

Fort Washington, Pennsylvania • Today

Easy Apply

Full-time

Experienced ServiceNow HR Application Analyst

Penn Medicine

Philadelphia, Pennsylvania • Today

Full-time

Depends on Experience

Saviynt IGA/IAM Engineer

Innova Solutions, Inc

Philadelphia, Pennsylvania • 4d ago

Easy Apply

Contract

Depends on Experience

Site System Administrator

NCI Information Systems, Inc.

Philadelphia, Pennsylvania • Today

Full-time

USD 86,450.00 per year

Senior Engineer, ServiceNow Platform

Judge Group, Inc.

Edgewater Park, New Jersey • Today

Contract

USD 115,000.00 - 125,000.00 per year

ServiceNow Developer

Oscar Technology

Remote • Today

Easy Apply

Third Party, Contract

$70 - $90 per hour

Con-Tech Con-Platforms-ServiceNow - IT Service Mgmt - ITSM - Manager - Multiple Positions - 1739815

Philadelphia, Pennsylvania • Today

Full-time

USD 222,730.00 per year

ServiceNow Senior Technical Consultant

Code Repo

Remote • 7d ago

Easy Apply

Contract, Third Party

$40 - $50

Senior ServiceNow Developer – AI / Now Assist

Tech Tandem Inc

Remote • Yesterday

Easy Apply

Contract

70 - 80

ServiceNow - Senior/Technical Consultant

K&K Global Talent Solutions

Remote • 4d ago

Easy Apply

Full-time

Depends on Experience

Senior ServiceNow Cyber Risk Architect

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

ServiceNow Developer - JavaScript, REST APIs & Integrations

ushiring@datatemplate.com

Remote • Today

Easy Apply

Full-time

120,000 - 130,000

ServiceNow Developer AI / Now Assist

Tech Tandem Inc

Remote • 4d ago

Easy Apply

Contract

$70 - $80

Servicenow

Sky Solutions LLC

Remote • 21d ago

Easy Apply

Contract

Depends on Experience

ServiceNow Knowledge Management Strategist

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

ServiceNow CSM & FSM

Prudent Technologies and Consulting

Remote • 22d ago

Easy Apply

Contract

Depends on Experience

Application Architect (ServiceNow Development) || Candidate must be a CURRENT WI resident. No relocation allowed

V.L.S. Systems, Inc

Remote • 21d ago

Easy Apply

Contract

Depends on Experience

HR Generalist (ServiceNow ticketing)

Pyramid Consulting, Inc.

Remote • 20d ago

Easy Apply

Contract

35 - 40

ServiceNow Application Architect - Remote

VIVA USA INC

Remote • 21d ago

Easy Apply

Contract

68 - 73

AI Principal Technical Consultant (ServiceNow AI)

Vaco by Highspring

Remote • 7d ago

Easy Apply

Contract

$175

ServiceNow IRM/GRC Engineer with Risk Management, Policy & Compliance Management, Audit Management - Remote IRM/GRC Engineer Remote

Vinsari LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

SERVICENOW ITSM
ITIL
SERVICENOW CSA
SERVICENOW CIS-ITSM
PROCESS GOVERNANCE
ITIL-ALIGNED PROCESS DEVELOPMENT
SERVICENOW ITSM DEPLOYMENTS
CAB FACILITATION

Summary

Client: large manufacturing company
Job Title: ServiceNow ITSM Process and Governance Manager
Job Type: full-time/permanent
Location: hybrid in Berwyn, PA

We are seeking an experienced ServiceNow ITSM Process & Governance Specialist to provide governance and hands-on support in a ServiceNow environment. Reporting to the Sr. Manager of IT Service Delivery, this role will translate business and operational needs into practical workflows and standardized process practices. The Specialist will partner with stakeholders, IT teams, and platform resources to ensure ITSM processes are consistent, measurable, and aligned with enterprise objectives. This position will also manage process metrics and compliance, support continual improvement efforts, and maintain the documentation, training, and governance materials needed to drive consistent adoption across a complex environment.

HOW YOU WILL MAKE AN IMPACT:

Facilitate workshops, process reviews, and stakeholder meetings to understand local business needs, align them with enterprise objectives, translate them into ServiceNow processes and workflows, and clearly communicate related decisions, changes, and expectations.
Evaluate enhancement requests and customizations for process compliance and use standard ServiceNow capabilities where practical.
Partner with stakeholders, IT teams, and ServiceNow development resources to ensure new and existing processes are practical, consistent, measurable, and supported by platform configuration.
Partner with security, compliance, and audit stakeholders to ensure ITSM processes align with applicable cybersecurity, data protection, and export control requirements, and support internal and external audit activities.
Lead the ServiceNow release management lifecycle, overseeing platform upgrades, feature deployments, and platform governance to ensure seamless implementation, minimal business disruption, and continued alignment with organizational standards.
Provide governance oversight of service desk and command center ITSM vendor process execution to ensure day-to-day operations remain aligned with governance standards, process controls, and SLA commitments under the managed services agreement.
Analyze ITSM metrics, KPIs, SLAs, reports, and trends to drive continual service improvement, automation, workflow optimization, audit readiness, and compliance reviews.
Develop process documentation, work instructions, governance materials, training content, and awareness programs.
Define and improve Incident Management practices, including ticket handling, prioritization, escalations, major incident reviews, and restoration procedures.
Strengthen Problem Management through root cause analysis, known error practices, corrective actions, and prevention of recurring incidents.
Govern Change Management through CAB facilitation, risk and quality review, approval controls, communication, and documentation.
Standardize Request Management intake, approvals, fulfillment models, catalog design, and user experience.
Manage Service Catalog governance, including item definition, fulfillment ownership, approvals, service levels, and lifecycle practices.
Advance Knowledge Management standards for article ownership, quality, review cycles, publication, and adoption.

REQUIREMENTS:

Bachelor's degree in Information Technology, Business Administration, Information Systems, or related field.
7+ years of experience in IT Service Management, process governance, or related disciplines, including the ability to support or lead ITIL-aligned process development in an enterprise environment.
3+ years of hands-on experience developing and maintaining ITIL processes within ServiceNow.
Mastery of ITIL principles, service management best practices, process documentation, workflows, and operating standards.
Experience facilitating stakeholder workshops, process reviews, governance meetings, and improvement initiatives.

PREFERRED SKILLS:

Experience supporting ServiceNow ITSM deployments and implementations, chairing CABs or similar forums, analyzing KPI/SLA reporting, and managing organizational change.
Experience in large, decentralized, multi-business-unit organizations.
Certifications such as ITIL Foundation or higher, ServiceNow CSA, ServiceNow CIS-ITSM, Lean Six Sigma, Prosci Change Management, or equivalent credentials.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91129433
Position Id: 26-00520
Posted 12 days ago

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Philadelphia, Pennsylvania

•

Today

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Consulting - Technology Consulting, Platforms, ServiceNow - IT Service Management (ITSM) (Manager) (Multiple Positions) (1739815), Ernst & Young U.S. LLP, Philadelphia, PA. Assists clients by providing insights and recommendations on how ServiceNow aligns with and ca

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ServiceNow ITOM Lead

Wilmington, Delaware

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Today

Job Description ServiceNow ITOM Lead Wilmington, DE Monday - Friday 8:00 - 5:00 Remote We are looking for a seasoned ServiceNow ITOM practitioner who brings deep technical expertise and the leadership acumen to drive our ITOM strategy forward. You will own the full ITOM domain Discovery, CMDB, CSDM, Service Mapping, Event Management, and Operational Intelligence while mentoring a team of developers and administrators distributed geographically, partnering with business stakeholders, and deli

Full-time

Senior Engineer, ServiceNow Platform

Edgewater Park, New Jersey

•

Today

Location: Edgewater Park, NJ Salary: $115,000.00 USD Annually - $125,000.00 USD Annually Description: Senior ServiceNow Engineer and Platform Administrator Employment Type: Full-Time Salary Range: $115,000-$125,000 annually Work Schedule: Hybrid - eight onsite days per month Location: Edgewater Park, NJ Work Authorization: Candidates must be authorized to work in the United States without current or future employer sponsorship. Visa sponsorship is not available for this position. Position O

Contract

USD 115,000.00 - 125,000.00 per year

Track Lead - Process Consulting, ServiceNow

Raritan, New Jersey

•

Today

HCL Technologies Limited Job Summary Job Description Process Lead (CM / IM / PM / RM) Project: Role: ITSM Process Lead Change, Incident, Problem & Release Management Location. Onsite as applicable Experience: 8 14 years Band (Indicative): E3 Shift: Business hours with on call support for Major Incidents Role Summary The Process Lead is responsible for end to end governance, execution, and continuous improvement of core ITSM processes for the DePuy program. This role ensures operational stabili

Full-time

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