184 results (16 new)
184 results (16 new)
We are seeking a ServiceNow professional to manage and improve our enterprise CMDB, with a strong focus on Oracle Cloud Infrastructure inventory integration and cloud asset discovery. The role also supports ITSM product ownership, cybersecurity governance, and compliance activities.
- Administer and maintain the ServiceNow CMDB and related ITSM capabilities.
- Improve CMDB ingestion, reconciliation, completeness, accuracy, and overall health.
- Integrate OCI inventory with the ServiceNow CMDB using Service Graph Connectors, APIs, and discovery patterns.
- Configure OCI credentials, service accounts, compartments, logical data centers, and discovery schedules.
- Validate the discovery of OCI compute instances, virtual cloud networks, storage, databases, tags, and other cloud configuration items.
- Implement automated discovery across OCI, AWS, Azure, Google Cloud Platform, VMware, and on-premises environments.
- Use Agent Client Collector and other discovery tools to identify and reconcile IT assets.
- Establish mandatory CMDB attributes, data standards, validation rules, and lifecycle controls.
- Identify shadow IT and ensure discovered assets are properly cataloged, governed, and secured.
- Produce CMDB health, data-quality, compliance, and asset-risk reports.
- Document CMDB data models, discovery processes, integrations, and remediation procedures.
- Develop Rally user stories, requirements, and acceptance criteria for ServiceNow improvements.
- Participate in backlog grooming, sprint planning, testing, deployments, and stakeholder reviews.
- Support ITIL, NIST, cybersecurity, audit, and financial sector compliance requirements.
- Create operational documentation, knowledge articles, and user training materials.
- 5+ years of experience with ServiceNow administration, CMDB, ITSM, ITOM, ITAM, or Discovery.
- Hands-on experience or strong familiarity with Service Graph Connectors and cloud discovery.
- Working knowledge of OCI tenancies, compartments, compute, networks, block and object storage, databases, tagging, credentials, and APIs.
- Understanding CMDB modeling, reconciliation, data governance, and IT asset lifecycle management.
- Familiarity with AWS, Azure, Google Cloud Platform, VMware, and agent-based discovery is beneficial.
- Experience with Rally, Excel, Python, or similar analytical tools.
- ServiceNow certification is preferred.
- Strong analytical, documentation, communication, and problem-solving skills.
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