Role: Sr. BSA with Genesys Contact Centre Location: Phoenix, AZ (Onsite) Type: Full-time role with TCS (TATA Consultancy Services) Job Description: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual wil