Position- Contact Center Engineer, Local Visa- GC Type- ONSITE Location- Plantation, FL Required Skills & Qualifications: Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scriptsExperience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)Understanding of business processes and how they relate to customer experience technologyStrong architecture & systems planning skillsWell versed with omni-channel technologiesHave a c