We are looking for Healthcare Provider Experience Coordinator for our client in Raleigh, NC
Job Title: Healthcare Provider Experience Coordinator
Job Location: Raleigh, NC
Job Type: Contract
Pay Range: $55.00hr - $60.00hr
Job Overview:
The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners.
Provider Relationship and Navigation (25%):
- Serve as the healthcare organization s provider experience champion.
- Creatively problem-solve process blockers and friction points in response to provider feedback.
- Create a provider "playbook" that synthesizes process and navigation guidance.
External Partner Coordination (20%):
- Serve as the liaison between internal partners to ensure a smooth handover for providers.
- Communicate process improvement recommendations to partners.
- Occasionally attend partner meetings.
Provider Journey Analysis (20%):
- Map and regularly update the provider journey in detail and publish an illustrative workflow.
- Regularly identify collaboration or provider service gaps.
Continuous Improvement (15%):
- Identify opportunities for process improvement.
- Implement process improvements.
- Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process.
- Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices.
Data, Metrics, and Reporting (15%):
- Establish a provider experience information housing and reporting mechanism.
- Deliver reports and presentations regarding provider experience.
- Support development of evaluation measures.
- Compile data and support reporting for leadership, governing bodies, and rural health partners.
Initiative Support (5%):
- Support data needs of the initiative.
- Support communication needs of the initiative.
- Support presentation needs of the initiative.
- Support provider experience activities across other initiative areas.
Knowledge, Skills, and Abilities:
- Thorough knowledge of process and quality improvement principles.
- Strong understanding of rural health systems, digital health challenges, and community resource landscapes.
- Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one s responsibility" gaps.
- Ability to communicate effectively with clinical audiences, both verbally and in writing.
- Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
- Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs.
- Strong communication skills with a focus on impact and experience convening diverse stakeholders.
- Ability to recommend and implement responses to moderately complex program or regulatory issues.
- Ability to travel regularly across rural North Carolina.
Minimum Education and Experience:
- Bachelor s degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
- 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming.
- Demonstrated process mapping and process improvement abilities.
- Demonstrated liaising and customer service skills.
- Experience with interfacing with healthcare providers.
- Familiarity with rural health challenges and resources in North Carolina preferred.
- Familiarity with federal and/or state contracts and grants.
Expected Skills:
Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience.
Description:
- Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards.
- Conduct user research, interviews, and usability testing to gather insights and improve design decisions.
- Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch.
- Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives.
- Creating user personas, journey maps, and interaction flows to inform design strategies and solutions.
- Ensuring consistency in branding and design elements across all user touchpoints.
- Staying up to date with design trends, tools, and emerging technologies to enhance user experiences.
- Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
