Key responsibilities
Own Salesforce quality strategy, test planning, estimation, execution and release-readiness recommendations across Sales Cloud, Service Cloud and Marketing Cloud.
Lead and mentor QE engineers, plan staffing and capacity, allocate work and ensure accountability for quality and delivery.
Lead hands-on Sales Cloud testing of lead conversion, account and contact relationships, opportunity stages and pipeline workflows; validate Service Cloud case management, routing, escalations and service-level commitments.
Typically 8–12 years of QE experience, including hands-on Salesforce testing and leadership of QE teams.
Strong functional, integration and E2E testing experience across Sales Cloud, Service Cloud and Marketing Cloud, including lead-to-opportunity workflows, case management and marketing communications.
Experience testing Salesforce configurations, Flow, customizations, access controls and integrations, with an understanding of the Salesforce data model and business outcomes.
Working knowledge of Journey Builder, Automation Studio, data extensions and contact and subscriber identity, including consent and subscription behavior.
Strong API testing, SOQL and SQL data-validation skills, with experience validating business journeys across integrated enterprise systems.
Strong hands-on UI and API automation skills using Playwright with TypeScript, Selenium, Provar, Tosca or comparable frameworks, including Git, code review and CI/CD integration.
Strong risk-based test design, defect management, regression planning, test-data coordination and release-process knowledge.
Strong stakeholder communication, capacity planning, mentoring and problem-solving skills; experience with Jira, TestRail or comparable tools.
Good to have
Experience with Salesforce deployment tooling, service virtualization or test optimization across integrated environments.
Experience with AMPscript personalization, CloudPages or Experience Cloud where relevant to the implementation.
Relevant Salesforce certifications or comparable demonstrated platform expertise.
