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My direct client is currently implementing the BMC Helix AIOps suite in a greenfield parallel deployment alongside their existing monitoring platform (ScienceLogic Ionix). The immediate goal is to achieve 1:1 functional parity (event ingestion, alerting, monitoring) and then move into advanced capabilities like service modeling, event correlation, and AI/ML-driven operations. The client is dissatisfied with current vendor support (BMC PS) due to delays and suboptimal architectural decisions and
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