My direct client is currently implementing the BMC Helix AIOps suite in a greenfield parallel deployment alongside their existing monitoring platform (ScienceLogic Ionix).
The immediate goal is to achieve 1:1 functional parity (event ingestion, alerting, monitoring) and then move into advanced capabilities like service modeling, event correlation, and AI/ML-driven operations. The client is dissatisfied with current vendor support (BMC PS) due to delays and suboptimal architectural decisions and is looking for a hands-on SME ( player-coach ) who can work closely with their internal engineer in real-time (US hours) to accelerate delivery.
The environment is enterprise-scale and complex: 4 global data centers, Citrix-based virtualized setup, heavy Windows/SQL/Exchange footprint, and multiple integrations required across monitoring and security tools. This role is not advisory-only the candidate must be hands-on with configuration, integrations, and optimization while guiding architecture and best practices.
Key Skills & Experience Required
Primary (Must-Have):
- Strong hands-on experience with:
- BMC Helix AIOps
- BMC Helix Operations Management
- BMC Helix ITSM
- (Nice: BMC True Sight)
- Experience in greenfield or parallel deployment
- Event ingestion, normalization, correlation, and noise reduction
- CMDB integration and service modeling/topology
Integration / Environment Keywords (Important for Search)
Priority is for the candidates with integration experience across:
- Monitoring & Infra Tools:
- Microsoft System Center Operations Manager (SCOM)
- Microsoft System Center Configuration Manager (SCCM)
- Rapid7
- CrowdStrike
- Infrastructure:
- Citrix / Virtualized environments
- Windows Server, SQL Server, Exchange
- Cisco networking, Dell infrastructure
- Concepts:
- Event correlation / deduplication
- Alert noise reduction
- CMDB / Discovery integration
- REST APIs / tool integrations
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