About us:
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities!
Position Description:
For the FAS project, there is a need for a full-time Business Analyst/Change Management Analyst to support the FAS DDI deliverables processing and approvals/rejections from the FAS vendor and deliverables from all other MES vendors impacted by FAS DDI including quality of transfer, storage, and processing of associated deliverables using version control to/from the MES vendors, internal development teams, SMEs, and other contracted companies.
Support Design, Development, and Implementation (DDI) Project(s) within the Change Management Office. Support processing of MES O&M requests/deliverables.
This position is responsible for maintaining databases, tracking logs, and project deliverable files; generating and/or posting recurring/ad-hoc status reports and providing responses and data to project inquiries from management and staff. This position assists and works closely with the Information Management and PMO teams, the DMAS SME community, along with the MES vendors.
Responsibilities:
· Support Design, Development and Implementation (DDI) Project(s) within the Change Management Office. Support processing of MES O&M requests/deliverables.
· There are literally hundreds of deliverables, and this resource must know common IT verbiage such as design docs, test plans, and work plans. This is NOT an Admin role!
· Be able to process new requests for deliverables and design docs that come through promptly; these deliverables must be processed, logged in, and pushed to SMEs & to PMs for next steps.
· Work directly with Vendors (that provide the modules/products) that make up the Medicaid Enterprise System (MES).
· Along with DDI deliverables, they will be responsible for processing MES O&M requests/deliverables.
· Must be professional with strong analytical and people management skills.
· Collaborate with Project Team members, management, SMEs, and vendors to ensure alignment with key cross-functional project request/deliverable activities.
· Align with the Project Management Office the change management work streams and related activities.
· Work closely with program/project management to ensure smooth transition and awareness of release before deployment.
· Complete change management requirements/tasks.
· Apply a structured methodology and lead change management activities.
· Develop strong, credible relationships with all stakeholders.
· Serve as key central IT point of contact with the Change Management team.
· Ensure project deliverable documents are stored and maintained in project folders. Act as the program librarian to ensure that all program/project documentation is filed and versioned correctly.
· Serve as a key resource for project reporting and coordination.
· Participate in all stages of the Project(s) Systems Development Life Cycle.
Required Skills:
· At least 10+ years of work-related experience in an IT environment and business analysis.
· At least 5+ years of work-related knowledge and experience with Change and Release Management methodologies using version control.
· At least 5+ years of work-related knowledge and experience with the Systems Development Life Cycle.
· Experience with data entry and work order processing.
· Experience with tracking and reporting; controlling processes; and managing workflow.
· Must have excellent oral and written communication and customer service skills with internal and external customers.
· Experience in healthcare is a big plus; if yes, please highlight it on your resume.
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