CXone & IVA Development and Implementation Specialist Key Responsibilities: Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.Configure IVR, ACD, and routing strategies tailored to business needs.Develop and maintain omnichannel experiences (voice, chat, email, SMS).System Integration Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.Collaborate with IT and business teams to ensure secure and