29 results (3 new)

Group by company

Five9 Architect – Contact Center / CCaaS

United Technology

Remote • Yesterday

Contract, Third Party

Depends on Experience

Principal Architect / Lead Forward Deployed Engineer - Applied AI & Google Contact Center AI / CCAI, CCaaS

System Edge (USA) L.L.C.

Remote • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

Principal Architect / Lead GEN AI Forward Deployed Engineer - Google Contact Center AI / CCAI, CCaaS

System Edge (USA) L.L.C.

Remote • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

Contact Center Integration Architect :: Remote Job

Intone Networks Inc.

Remote • 8d ago

Easy Apply

Contract, Third Party

$76 - $80

Contact Center Systems Manager - Genesys, Salesforce & Five9

Motion Recruitment Partners, LLC

Los Angeles, California • Today

Easy Apply

Full-time

USD 105,000.00 - 130,000.00 per year

Contact Center Architect | Healthcare | Remote

Tekaccel, Inc

Remote or Texas • Today

Full-time, Contract, Third Party

Contact Center Architect (Amazon Connect)

Akshaya Inc

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

CompQsoft,Inc .

Remote • Yesterday

Easy Apply

Contract

$160,000 - $200,000

Enterprise AWS & AI Contact Center Architect

K-Tek Resourcing LLC

Plano, Texas • 3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Conversational AI Architect with Contact Center & CX

ITSYNTAX INC

Hybrid in Atlanta, Georgia • 6d ago

Easy Apply

Third Party, Contract

70 - 75

Salesforce Service Cloud / Contact Center Architect

Xoriant Corporation

Remote • 2d ago

Easy Apply

Third Party, Contract

75 - 80

Contact Center Architect

Headway Tek Inc

Remote • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

AWS Contact Center Architect

Vbeyond Corporation

Rhode Island • Today

Easy Apply

Full-time

AWS Cloud Contact Center Architect (Healthcare Domain)

Tandavix llc

Remote • 16d ago

Easy Apply

Contract

60 - 70

Senior Contact Centre Transformation Architect / Contact Centre Champion

Tech3pillars Technologies

Phoenix, Arizona • 9d ago

Easy Apply

Contract

70 - 80

Immediate Need!! Senior Contact Center Engineer

Srinav Inc.

Hybrid in Lafayette, Louisiana • Today

Easy Apply

Contract, Third Party

Depends on Experience

Senior Contact Center Engineer

Srinav Inc.

Lafayette, Louisiana • Today

Easy Apply

Contract, Third Party

Depends on Experience

Five9 Developer

Conflux Systems Inc

Texas City, Texas • Today

Easy Apply

Contract

Depends on Experience

Senior Contact Center Engineer

Srinav Inc.

Lafayette, Louisiana • Today

Easy Apply

Third Party, Contract

Depends on Experience

Principal Contact Center Platform Engineer

Averosoft Inc.

Hybrid in North Chicago, Illinois • 28d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Contact Center Engineer

System One

Hybrid in Lafayette, Louisiana • 3d ago

Easy Apply

Full-time

Depends on Experience

Senior Five9 Architect

Conflux Systems Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Contact Center Systems Engineer

Info Way Solutions

Elk Grove, California • 6d ago

Easy Apply

Contract

Depends on Experience

Senior Contact Center Engineer

VLink Inc

Hybrid in Lafayette, Louisiana • 14d ago

Easy Apply

Contract, Third Party

60 - 65

Professional Services Contact Center Engineer

RingCentral, Inc.

Remote • Today

Full-time

USD 88,200.00 - 115,000.00 per year

Technology Engineer, Principal - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Lead Software Engineer (Contact Center Modernization, AWS & AI)

U.S. Bank

Irving, Texas • Today

Full-time

USD 133,365.00 - 156,900.00 per year

AWS Contact Center Engineer

UnitedHealth Group

Eden Prairie, Minnesota • Today

Full-time

USD 72,800.00 - 130,000.00 per year

Senior Software Engineer (Contact Center)

UnitedHealth Group

Eden Prairie, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

United Technology

Job Details

Skills

FIVE 9

Summary

JOB TITLE: Five9 Architect – Contact Center / CCaaS

Location: Remote
Experience: 10–15 Years

Job Summary

We are seeking a senior Five9 Architect to lead the architecture and technical design of enterprise Five9 contact-center / CCaaS solutions.

The ideal candidate should have deep Five9 expertise and the ability to define end-to-end contact-center architecture covering IVR, routing, integrations, APIs, scalability, security, reliability, and enterprise application connectivity.

Key Responsibilities

Lead end-to-end Five9 solution architecture and technical design.
Define scalable enterprise contact-center architecture using Five9.
Design IVR, call-flow, routing, queue, skill, and interaction strategies.
Define architecture for Five9 integrations with CRM and enterprise applications.
Design API and integration patterns for connecting Five9 with backend platforms.
Translate business and contact-center requirements into technical architecture.
Establish Five9 architecture standards, patterns, and engineering best practices.
Lead architecture and technical-design reviews.
Provide technical guidance to Five9 developers and implementation teams.
Evaluate solution scalability, performance, security, reliability, and resiliency.
Guide complex Five9 implementations, integrations, migrations, and enhancements.
Troubleshoot complex architecture and integration issues.
Partner with business, infrastructure, security, application, and contact-center teams.
Produce solution architecture diagrams and technical-design documentation.
Provide technical leadership throughout implementation and production deployment.

Good to Have

Large enterprise Five9 implementations
Contact-center transformation/migration experience
Salesforce or other CRM integrations
CTI / API integration architecture
Conversational AI / Virtual Agent integration
Omnichannel contact-center architecture
Cloud and enterprise integration architecture experience

Must-Have Skills

Five9
Five9 Solution Architecture
Contact Center / CCaaS Architecture
IVR / Call Flow Architecture
Routing / Queues / Skills
API & Integration Architecture
CRM / Enterprise Integrations
Contact Center Solution Design
Scalability & Performance Design
Security & Reliability
Technical Design
Architecture Leadership
Five9 Implementation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165420
Position Id: 426-38949-1790783755
Posted 1 day ago

Company Info

About United Technology

At United Technology, we specialize in connecting businesses with exceptional tech talent that drives innovation and accelerates growth. With an extensive network of highly skilled professionals in fields such as software development, cybersecurity, data science, cloud computing, and IT infrastructure, we match the right individuals to the right opportunity.

Go to company profile

Fitment

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NICE CXone Developer / Designer CCaaS Location: Remote within USA Experience: 712 Years Job Summary We are seeking an experienced NICE CXone Developer / Designer with strong hands-on expertise in designing and developing enterprise contact center solutions on the NICE CXone platform. This is a development and solution-design focused role.The ideal candidate should have strong experience building IVR solutions, CXone Studio scripts/contact flows, routing logic, queues, integrations, and cu

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United Technology

Job Details

Skills

FIVE 9

Summary

JOB TITLE: Five9 Architect – Contact Center / CCaaS

Location: Remote
Experience: 10–15 Years

Job Summary

We are seeking a senior Five9 Architect to lead the architecture and technical design of enterprise Five9 contact-center / CCaaS solutions.

Key Responsibilities

Lead end-to-end Five9 solution architecture and technical design.
Define scalable enterprise contact-center architecture using Five9.
Design IVR, call-flow, routing, queue, skill, and interaction strategies.
Define architecture for Five9 integrations with CRM and enterprise applications.
Design API and integration patterns for connecting Five9 with backend platforms.
Translate business and contact-center requirements into technical architecture.
Establish Five9 architecture standards, patterns, and engineering best practices.
Lead architecture and technical-design reviews.
Provide technical guidance to Five9 developers and implementation teams.
Evaluate solution scalability, performance, security, reliability, and resiliency.
Guide complex Five9 implementations, integrations, migrations, and enhancements.
Troubleshoot complex architecture and integration issues.
Partner with business, infrastructure, security, application, and contact-center teams.
Produce solution architecture diagrams and technical-design documentation.
Provide technical leadership throughout implementation and production deployment.

Good to Have

Large enterprise Five9 implementations
Contact-center transformation/migration experience
Salesforce or other CRM integrations
CTI / API integration architecture
Conversational AI / Virtual Agent integration
Omnichannel contact-center architecture
Cloud and enterprise integration architecture experience

Must-Have Skills

Five9
Five9 Solution Architecture
Contact Center / CCaaS Architecture
IVR / Call Flow Architecture
Routing / Queues / Skills
API & Integration Architecture
CRM / Enterprise Integrations
Contact Center Solution Design
Scalability & Performance Design
Security & Reliability
Technical Design
Architecture Leadership
Five9 Implementation

Dice Id: 91165420
Position Id: 426-38949-1790783755
Posted 1 day ago

Company Info

About United Technology

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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