Search Jobs | Dice.com

Remote

•

Today

Job Title: Genesys Cloud Architecture Location: Raritan, New Jersey/Remote Mode : Contract (6+ Months) Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Sho

Easy Apply

Third Party, Contract

Depends on Experience

Genesys Cloud Architecture

Remote

•

Today

Employment Eligibility Statement Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (s). Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any

Easy Apply

Contract

$44 - $45

Genesys Cloud Architect /Sr Telecom Engineer

Albuquerque, New Mexico

•

Today

Description We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high-performing contact center environment. Key Responsibilities Lead the end-to-end architecture of Genesys Cloud CX, including voice, dig

Easy Apply

Full-time

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

•

2d ago

Role: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX (On-Site) Mode: Contract Job Description: Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys C

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce CTI Lead - NYC,NY (Hybrid)

New York, New York

•

Yesterday

Role Name: Salesforce CTI Lead Location: NYC,NY (Hybrid) Duration: 12 Months This position is responsible for end to end technical design development and delivery of telephony integrations for Salesforce Service Cloud and Agentforce while providing leadership across solution architecture and team coordination Key Responsibilities Solution Leadership Own the CTI solution direction within Salesforce Service CloudAgentforce ensuring alignment with program objectives and nonfunctional requirements C

Contract

Depends on Experience

Senior Engineer - Cloud Automation

Remote

•

Today

Description & Requirements Maximus is seeking an experienced Senior Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives. This is a remote position. Job Spe

Full-time

USD 123,440.00 per year

L3 Support Engineer – GCC (W2 Contract)

Spring, Texas

•

2d ago

Title: L3 Support Engineer Genesys Contact Center PlatformLocation:Spring, TXRole Summary:The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems.Key Responsibilities:Provide L3 support for Genesys Contact Center components including routing, rep

Easy Apply

Contract

Depends on Experience

L3 Support Engineer (Genesys Contact Center Platform)

Spring, Texas

•

2d ago

Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including routing, reporting, and voice infrastructure. - Lead resolution of complex and escalate

Easy Apply

Full-time

Depends on Experience

AI Architect Contact Center (Genesys & Agentic AI) - Seattle, WA [hybrid - FullTime

Seattle, Washington

•

Today

Solutions Architect / AI Architect Contact Center (Genesys & Agentic AI) Seattle, WA Full Time Job Summary We are seeking an experienced Solutions Architect / AI Architect specializing in Contact Center implementations, with strong expertise in Genesys platforms and Agentic AI solutions. The ideal candidate will design, architect, and lead intelligent contact center transformations by integrating conversational AI, autonomous agents, and cloud-based customer engagement platforms to deliver sc

Easy Apply

Full-time

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

•

Today

Title: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including rou

Easy Apply

Full-time, Contract, Third Party

Digital Solution Architect

Madison, Wisconsin

•

Today

AE Business Solutions is seeking a Solutions Architect with Salesforce platform architecture experience! The Solutions Architect will lead architecture and roadmap planning with Salesforced positioned as a strategic CRM platform. *No C2C inquiries, please Some key responsibilities: Define and guide the Salesforce platform strategy and roadmap within the broader Customer 360 ecosystem, supporting architectural analysis and decision-making around data ownership, system boundaries, and the phased

Contract

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

•

8d ago

Title: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including routin

Easy Apply

Contract

$40 - $50

Senior UCCE Engineer Contract

Chicago, Illinois

•

Today

Location: Chicago,Illinois Expected Start Date: Feb 23, 2026 Swoon is actively seeking a Senior UCCE Engineer to join the team! What will your day-to-day look like? Lead end-to-end architecture, design, and implementation of Cisco UCCE/PCCE contact center solutions, supporting both on-prem and cloud deployments. Design and optimize intelligent call routing, queuing, and treatment strategies to support remote agents, hybrid workforces, and geographically distributed users. Translate complex busi

Easy Apply

Full-time

Compensation information provided in the description

Salesforce Solution Architect

Remote

•

3d ago

Job Title: Salesforce Solution Architect Location: [Remote / US / Arlington] Experience: 14+ years(with minimum 5 years in Salesforce ecosystem) Rate - $65/hr on C2C Client: Nuos Role Overview: We are looking for an experiencedSalesforce Solution Architectwith strong expertise inService Cloud,Omnichannel integrations,Genesys contact center integration, andAI enablement using Salesforce Einstein. The ideal candidate will lead the design, architecture, and implementation of scalable Salesforce so

Easy Apply

Contract

50 - 55

Contact Center Engineer

Atlanta, Georgia

•

10d ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives

Full-time

Salesforce Solution Architect - Remote - Arlington VA

Remote or Arlington, Virginia

•

Today

Job Title: Salesforce Solution Architect Location: [Remote / US / Arlington] Experience: 10+ years (with minimum 5 years in Salesforce ecosystem) C2H Role Overview: We are looking for an experienced Salesforce Solution Architect with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein. The ideal candidate will lead the design, architecture, and implementation of scalable Salesforce solutions aligned with

Easy Apply

Contract

Lead Engineer, Service Center Technology

Remote or Holmdel, New Jersey

•

Today

As a Lead Engineer for Service Technology , you'll serve as the hands-on technical leader for a product or platform within Guardian Life's Digital & Technology organization. You'll guide engineers in building secure, scalable, and high-performing solutions, ensuring engineering practices align with Guardian's architectural and delivery standards. Working closely with Product D/&T Leaders and Product Managers, you'll translate business outcomes into technical execution and foster a culture of eng

Full-time

USD 118,980.00 - 195,465.00 per year

Senior Software .Net and Azure Developer

Milton, Georgia

•

20d ago

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a differ

Full-time

Development and Integration Lead - CRM Modernization

Baltimore, Maryland

•

Today

Overview LMI is seeking an experienced Senior Development and Integration Lead to own the technical delivery for a major CRM modernization program migrating from Oracle Siebel CRM to Microsoft Dynamics 365 (Customer Service/Case Management) and implementing an integrated contact center experience leveraging Genesys Cloud CX. This role leads the design, build, and rollout of the end-to-end solution, including data migration, systems integration with Medicare/CMS platforms, agent desktop/CTI inte

Contract

USD 160,000.00 - 210,000.00 per year

Enterprise Architect (Core Consumer/Retail/Branch Banking Technologies)

Remote

•

14d ago

Job Title: Enterprise Architect Retail/Consumer Banking Location: Hybrid/Buffalo, NY Preferred (3 days onsite/2 days remote), OR Remote w/ travel as required (Will be expected to travel to Buffalo, NY and/or Wilmington, DE every 4-6 weeks with Monday through Thursday in office) Department: Enterprise Application Development Reports To: Manager, Enterprise Architects Managers 1st preference is hybrid in Buffalo, NY (3 days onsite/2 days remote), OR candidates can work remotely w/ travel to Buffa

Easy Apply

Contract

80 - 120

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization