CIS/ITSM CERTIFICATION IS MANDATEEstimating 32 hrs a week and consultant must be able to work across all US Time ZonesLead level ITSM BPC who has strong soft skills to guide customer.Customer Expectations:Strategic translation resources needs to understand Customer''s IT lifecycle business needs and move them into technical delivery within that context, not just apply SN leading practices in isolation.Platform governance they expect SN resources to weigh in on upgradability, performance, and a