Job Title:Night Shift Agent Location:Remote Duration: long term Job ID:4CI -7546 Required Qualifications: Provide Tier 1 service desk support by handling calls, emails, and service requests Log, track, and manage incidents using ServiceNow or similar ticketing tools Perform issue triage and escalate unresolved issues to appropriate teams Troubleshoot basic IT, application, and access-related issues Ensure SLA compliance and timely ticket resolution Deliver excellent customer ser