Role Overview
The OCM Lead will drive the people side of change for large-scale, technology-enabled business transformations, with a strong emphasis on SAP implementations (including S/4HANA). This role ensures successful adoption of new processes and systems by developing and executing change strategies, communication plans, and training programs.
Must have strong experience in SAP Retail Systems Module. If the candidate does not have SAP experience, they must have experience in another ERP Retail module.
Key Responsibilities
Change Strategy & Planning
Develop and implement a comprehensive Organizational Change Management (OCM) strategy aligned with project goals.
Conduct stakeholder impact assessments and readiness evaluations.
Perform change impact analysis.
Create and manage change networks and champion programs.
Communication & Engagement
Design and deliver communication plans, executive toolkits, and targeted messaging.
Facilitate leadership alignment and engagement sessions.
Lead enablement efforts.
Define the governance framework.
Create, or contribute to the creation of, the training strategy.
Execution & Monitoring
Manage change deliverables such as readiness assessments, management toolkits, and adoption metrics.
Monitor risks and mitigation plans related to change adoption.
Required Skills & Experience
Heavy retail experience from both a business and OCM perspective, with ERP project implementation experience.
Retail project experience inside SAP. If a candidate meets all other requirements but does not have SAP experience, other ERP retail experience is required.
Proven experience leading Organizational Change Management for large-scale ERP projects.
Strong knowledge of SAP platforms (S/4HANA preferred) and related business processes.
Expertise in change communications strategy and impact measurement.
Organizational design and transition planning experience.
Excellent facilitation and collaboration skills across all organizational levels.
Strong collaboration skills working with client, competitor, and complementary consultant teams.
Preferred Qualifications
Participation in 5+ major business change initiatives involving SAP or similar ERP systems.
Led more than four large-scale business change initiatives.
Led, or played a major role in, more than three large-scale, technology-enabled change initiatives.
Experience designing and executing OCM strategies for global organizations.
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