Role Summary
The OCM Lead owns day-to-day delivery and client contact, takes strategic direction from the OCM Partner, directs and reviews the work of the OCM Coordinator, Comms Support, Training Developer and OCM Support roles, and personally creates key deliverables. The onshore and offshore Leads operate in tandem as one leadership function, providing a continuous 24-hour work cycle so client requests, feedback and deliverables keep moving around the clock.
Key Responsibilities
OCM Delivery Leadership
· Own the change strategy and plan and the integrated OCM plan, aligned to the wave schedule.
· Ensure Wipro delivers everything committed, within the agreed scope and timeline.
· Translate the OCM Partner's strategic direction into actionable plans and priorities.
· Manage engagement status reporting and the OCM scorecard for the client and Partner.
Client Engagement & Governance
· Serve as the primary day-to-day contact for the OCM Lead in a two-in-the-box model.
· Plan and run regular status meetings, with agendas, decisions and action logs.
· Secure timely client input, validation and final sign-off on all OCM deliverables.
· Manage risks, issues and dependencies, escalating to the OCM Partner as needed.
Team Direction & Quality Review
· Assign and direct work for the Coordinator, Comms Support, Training Developer and OCM Support.
· Review all deliverables for quality and consistency before client submission.
· Coach and develop team members through clear, timely feedback.
· Create key deliverables directly, including strategy documents and executive reporting.
Onshore/Offshore Tandem & 24-Hour Delivery
· Work in tandem with the counterpart Lead as one leadership function with shared accountability.
· Run structured daily handoffs on progress, open items, client feedback and next priorities.
· Maintain shared trackers so the status of every deliverable is visible across time zones.
· Enable follow-the-sun turnaround on client feedback to shorten review cycles.
Stakeholder, Change Impact & Readiness
· Lead stakeholder mapping to identify impacted groups, influencers and engagement needs.
· Drive leadership alignment so sponsors visibly support and champion the change.
· Lead change impact assessments covering roles, processes and ways of working.
· Lead the three readiness surveys and drive mitigations through comms, training and the CCN.
Change Champion Network, Communications & Training
· Lead the Change Champion Network (CCN) strategy and its six sessions: Announcement, Business Case, Day-in-the-Life, What to Expect, Prepare for Go-Live and Success Stories.
· Oversee the communications strategy, plan and content for each audience and adoption wave.
· Oversee the training strategy and plans, including role- and persona-based content.
· Lead the Train-the-Trainer approach, preparing change champions to act as trainers.
Adoption Measurement & Hypercare
· Define adoption KPIs and data sources with the client; own the scorecard and dashboard.
· Interpret usage, proficiency, adherence and sentiment data, reporting through hypercare.
· Target reinforcement interventions at groups or waves where adoption is lagging.
· Lead hypercare change support and capture lessons learned for later waves.
Preferred Experience
· 10+ years of organizational change management experience.
· Hands-on experience leading communications and training workstreams.
· Experience leading technology or tool adoption programs through go-live and hypercare.
· Experience leading onshore/offshore or global delivery teams.
· Strong client-facing and stakeholder management skills.
· Experience with impact assessments, readiness surveys, change networks and adoption metrics.
· Strong facilitation, writing and presentation skills.
· Proficiency with Microsoft 365, including PowerPoint, Word, Excel and Teams.
