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RightFax Production Support / Application Support Engineer

ARV-Infotech

Remote • Today

Easy Apply

Contract

Depends on Experience

Control-M Systems Support / Application Support / Production Support

Sun Technologies,Inc.

Remote • Yesterday

Easy Apply

Contract

Applications L2/L3 Support & Maintenance Engineer - RightFax

NTT DATA, Inc.

Frisco, Texas • Today

Full-time

Application Production Support Engineer

IntePros

Lake Mary, Florida • Today

Full-time

USD 70.00 - 86.37 per hour

AWS Application Production Support Engineer

System One

Knoxville, Tennessee • 3d ago

Easy Apply

Full-time

$108000

AWS Application Production Support Engineer

System One

Columbia, South Carolina • 3d ago

Easy Apply

Full-time

$108000

AWS Application Production Support Engineer

System One

Lafayette, Louisiana • 3d ago

Easy Apply

Full-time

$108000

Production Support Engineer

Aspire Systems Digital Transformation Inc

Remote • 4d ago

Easy Apply

Third Party, Contract

50 - 55

Open Systems Application Support Engineer

TekShapers

Cincinnati, Ohio • Today

Easy Apply

Full-time

Depends on Experience

Equities Trading Application Support Engineer

Euclid Innovations

New York, New York • 10d ago

Easy Apply

Contract

60 - 90

Production Support Engineer II

CIBC

Chicago, Illinois • Today

Full-time

USD 83,100.00 - 115,400.00 per year

AWS Production Support Engineer

System One

Birmingham, Alabama • 13d ago

Easy Apply

Contract

$75000

AWS Production Support Engineer **

CGI

Lafayette, Louisiana • Today

Full-time

USD 62,900.00 - 86,500.00 per year

AWS Production Support Engineer - Knoxville, TN

System One

Knoxville, Tennessee • 14d ago

Easy Apply

Contract

$75000

AWS Production Support Engineer - Lafayette, LA

System One

Lafayette, Louisiana • 14d ago

Easy Apply

Contract

$75000

AWS Production Support Engineer - Columbia, SC

System One

Columbia, South Carolina • 14d ago

Easy Apply

Contract

$75000

Production Support Engineer

Photon

Las Vegas, Nevada • 16d ago

Easy Apply

Contract, Third Party

Depends on Experience

Application Management Services/Application Support Engineer

THE TILTED CIRCLE LLC

Kansas City, Missouri • 7d ago

Easy Apply

Contract, Third Party

Depends on Experience

Production Support Engineer (IBM DataPower)

Innova Solutions, Inc

Remote • 23d ago

Easy Apply

Contract

Depends on Experience

W2 Role - SRE Production Support Engineer - Austin, TX (Onsite)

SDH Systems

Austin, Texas • Today

Contract

Senior Production Support Engineer - Apigee

System One

Lafayette, Louisiana • 13d ago

Easy Apply

Full-time

$85000

Application Support Engineer

Eliassen Group

Berwyn, Pennsylvania • Today

Contract

Senior Application Support Engineer

Openmind Technologies

Hybrid in Charlotte, North Carolina • Today

Easy Apply

Contract

$75 - $90

AWS Production Support Engineer

System One

Hybrid in Lafayette, Louisiana • 15d ago

Easy Apply

Full-time

$75000

Open Systems Application Support Engineer

TekShapers

Cincinnati, Ohio • 3d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Associate or Experienced Assembly, Process and Production Support Engineer

Boeing

North Charleston, South Carolina • Today

Full-time

Compensation information provided in the description

Senior Production Support Engineer

Apex Systems

Richmond, Virginia • Today

Easy Apply

Full-time

$65 - $70 per hour

Application Support Engineer

Apex Systems

Charlotte, North Carolina • Today

Easy Apply

Full-time

$60 - $65 per hour

Cribl Application Support Engineer

NTT DATA, Inc.

Frisco, Texas • Today

Full-time

USD 78,948.00 - 137,063.00 per year

Production Support Engineer

Apex Systems

Plano, Texas • Today

Easy Apply

Full-time

$63 - $68 per hour

Job Details

Skills

API
Active Directory
Application Support
Authentication
Backup
Business Software
DNS
Database
Disaster Recovery
Dragon NaturallySpeaking
Failover
Firewall
High Availability
IP
IT Service Management
Intellectual Property
Management
Microsoft Windows
Migration
Production Support
Recovery
Network
Network Security
OpenText
SOAP
SQL
Servers
ServiceNow
RightFax
Root Cause Analysis
Routing
SMTP
Testing
Web Services
Windows Services

Summary

Job Overview

We are looking for a RightFax Production Support / Application Support Engineer with strong experience supporting OpenText RightFax in an enterprise production environment. The engineer will troubleshoot RightFax issues end-to-end, work with multiple technical teams, and ensure fax services remain stable and available.

Key Responsibilities

Provide end-to-end production support for OpenText RightFax.
Monitor and troubleshoot inbound and outbound fax processing.
Resolve failed, stuck, delayed, duplicate, or incomplete faxes.
Troubleshoot RightFax servers, clients, queues, channels, and services.
Support RightFax APIs, web services, SMTP, email-to-fax, fax-to-email, and print-to-fax integrations.
Troubleshoot API connectivity, authentication, requests/responses, and application errors.
Monitor Windows services, application logs, event logs, and RightFax logs.
Use SQL queries, network troubleshooting, and Windows Event Viewer to identify issues.
Troubleshoot connectivity with SMTP, Active Directory, databases, file shares, APIs, and enterprise applications.
Work with Application, Database, Infrastructure, Network, Security, and Vendor teams to resolve production issues.
Manage incidents, service requests, problems, and changes using ServiceNow or similar ITSM tools.
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
Support RightFax upgrades, patches, configuration changes, migrations, and DR activities.
Manage RightFax users, permissions, fax numbers, routing, and notification settings.
Support High Availability, failover, backup/restore, and disaster recovery testing.
Create and maintain support documents, troubleshooting guides, and knowledge articles.
Participate in 24x7 on-call production support when required.
Work with OpenText vendor support on complex issues and product defects.

Required Technical Skills

OpenText RightFax
RightFax Administration & Troubleshooting
RightFax API / Developer Tools
Windows Server
IIS
SQL Server / SQL Queries
SMTP / Email-to-Fax / Fax-to-Email
TCP/IP, DNS, Firewalls & Network Troubleshooting
Active Directory
REST / SOAP APIs
PowerShell / Scripting
Application & Infrastructure Monitoring
ServiceNow / ITIL
Production Incident & Problem Management
High Availability & Disaster Recovery

End-to-End Support

The engineer should be able to troubleshoot issues across the complete RightFax flow:

Outbound:
Business Application → API/Web Service → RightFax → Queue → Fax Channel/Modem → External Fax

Inbound:
External Fax → RightFax Channel → RightFax Server → Routing → Email/Application/File Share → Business User

The engineer should be able to identify where the issue is occurring, troubleshoot the problem, coordinate with the appropriate teams, restore service, and document the RCA and preventive actions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPXNemIbCaWFC0
Position Id: 9103382
Posted 5 hours ago

Fitment

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Contact the job poster

Rudresh Verenkar

Recruiter @ ARV-Infotech

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Skills

API
Active Directory
Application Support
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Backup
Business Software
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Disaster Recovery
Dragon NaturallySpeaking
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IT Service Management
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Summary

Job Overview

We are looking for a RightFax Production Support / Application Support Engineer with strong experience supporting OpenText RightFax in an enterprise production environment. The engineer will troubleshoot RightFax issues end-to-end, work with multiple technical teams, and ensure fax services remain stable and available.

Key Responsibilities

Provide end-to-end production support for OpenText RightFax.
Monitor and troubleshoot inbound and outbound fax processing.
Resolve failed, stuck, delayed, duplicate, or incomplete faxes.
Troubleshoot RightFax servers, clients, queues, channels, and services.
Support RightFax APIs, web services, SMTP, email-to-fax, fax-to-email, and print-to-fax integrations.
Troubleshoot API connectivity, authentication, requests/responses, and application errors.
Monitor Windows services, application logs, event logs, and RightFax logs.
Use SQL queries, network troubleshooting, and Windows Event Viewer to identify issues.
Troubleshoot connectivity with SMTP, Active Directory, databases, file shares, APIs, and enterprise applications.
Work with Application, Database, Infrastructure, Network, Security, and Vendor teams to resolve production issues.
Manage incidents, service requests, problems, and changes using ServiceNow or similar ITSM tools.
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
Support RightFax upgrades, patches, configuration changes, migrations, and DR activities.
Manage RightFax users, permissions, fax numbers, routing, and notification settings.
Support High Availability, failover, backup/restore, and disaster recovery testing.
Create and maintain support documents, troubleshooting guides, and knowledge articles.
Participate in 24x7 on-call production support when required.
Work with OpenText vendor support on complex issues and product defects.

Required Technical Skills

OpenText RightFax
RightFax Administration & Troubleshooting
RightFax API / Developer Tools
Windows Server
IIS
SQL Server / SQL Queries
SMTP / Email-to-Fax / Fax-to-Email
TCP/IP, DNS, Firewalls & Network Troubleshooting
Active Directory
REST / SOAP APIs
PowerShell / Scripting
Application & Infrastructure Monitoring
ServiceNow / ITIL
Production Incident & Problem Management
High Availability & Disaster Recovery

End-to-End Support

The engineer should be able to troubleshoot issues across the complete RightFax flow:

Outbound:
Business Application → API/Web Service → RightFax → Queue → Fax Channel/Modem → External Fax

Inbound:
External Fax → RightFax Channel → RightFax Server → Routing → Email/Application/File Share → Business User

Dice Id: PTPXNemIbCaWFC0
Position Id: 9103382
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rudresh Verenkar

Recruiter @ ARV-Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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