Position Description: AMS Support (L2/L3): Monitor, troubleshoot, and resolve complex incidents related to SAP SD and OTC processes. OTC Process Management: Support end-to-end Order-to-Cash processes including Order Management, Pricing, Shipping & Delivery, and Billing & Invoicing. Core SD Knowledge: Strong configuration experience in Sales Orders, Pricing, Delivery, Shipping, and Billing. Technical Troubleshooting: Handle EDI/IDOC failures, ALE issues, and perform root cause analysis (RCA) to