Key Responsibilities: Lead the design and architecture of SAP Service Management (SVM) solutions. Work extensively on SAP ECC Customer Service (CS) module and its integration with other SAP modules. Drive the upgrade and transformation from ECC to S/4HANA Service Management. Analyze business requirements and translate them into functional and technical solutions. Collaborate with cross-functional teams including SAP SD, MM, and Finance. Provide guidance on best practices for service processes, w