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Senior Business Analyst Contact Center

Apex 2000

Remote • Today

Easy Apply

Contract

Up to $50

Senior Contact Center Engineer

System One

Hybrid in Lafayette, Louisiana • 3d ago

Easy Apply

Full-time

Depends on Experience

Immediate Need!! Senior Contact Center Engineer

Srinav Inc.

Hybrid in Lafayette, Louisiana • Today

Easy Apply

Contract, Third Party

Depends on Experience

Senior Contact Center Engineer

Srinav Inc.

Lafayette, Louisiana • Today

Easy Apply

Contract, Third Party

Depends on Experience

Senior Contact Center Engineer

Srinav Inc.

Lafayette, Louisiana • Today

Easy Apply

Third Party, Contract

Depends on Experience

Senior Business Analyst (1141)

BCforward

Brooklyn, Ohio • Today

Easy Apply

Contract

$70.00 - $70 per hour

Senior Business Analyst - Cyber Human Factors & Behavior

Randstad Digital

District of Columbia • Today

Contract

USD45 - USD52

Senior Business Analyst - Capital Markets/Front Office

BCforward

Jersey City, New Jersey • Today

Easy Apply

Contract

$48.00 - $48.63 per hour

Senior Business Analyst Banking role, Remote, Hybrid and/or Onsite options

FutureTech Consultants LLC

Hybrid in Salt Lake City, Utah • 7d ago

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Contract, Third Party

$1 - $1

Sr. Business Systems Analyst

HR Link Group, Inc

Irvine, California • 13d ago

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Contract, Third Party

Depends on Experience

Senior Business Analyst - Application Modernization / SDLC

Randstad Digital

Austin, Texas • Today

Contract

USD72 - USD77

Senior Contact Center Engineer

VLink Inc

Hybrid in Lafayette, Louisiana • 13d ago

Easy Apply

Contract, Third Party

60 - 65

Technology Engineer, Senior - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

CompQsoft,Inc .

Remote • Yesterday

Easy Apply

Contract

$160,000 - $200,000

100% Remote Senior Business Analyst with Strong PBM / Health Plan

DMS Vision Inc.

Remote • 9d ago

Easy Apply

Contract, Third Party

Depends on Experience

Sr. IT Business Analyst

Tekniforce

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Senior Business Analyst/Data Developer - Quincy, MA, 02171 - Hybrid

InfiCare

Hybrid in Quincy, Massachusetts • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior ServiceNow Business Systems Analyst

Logiciel Solutions Inc

San Jose, California • Yesterday

Easy Apply

Contract

Depends on Experience

Senior Financials ERP Business Analyst

Zettalogix INC

Hybrid in Dover, Delaware • Today

Easy Apply

Contract

Depends on Experience

Sr. IT Business Analyst

Iresh Technologies LLC

Hybrid in Atlanta, Georgia • 8d ago

Easy Apply

Contract

Depends on Experience

Sr. Business Analyst

Horizontal Talent

Washington, District of Columbia • Today

Full-time

USD 33.00 - 67.00 per hour

Senior Business Analyst - St. Louis, MO, Nashville, TN, Kansas City, KS, Denver, CO, Phoenix, AZ.

TechniPros, LLC

Remote or St. Louis, Missouri • Today

Easy Apply

Contract

Depends on Experience

Senior Business Analyst

QUANTUM TECHNOLOGIES LLC

Indianapolis, Indiana • Today

Easy Apply

Contract

$80 - $90

Senior Business Analyst

QUANTUM TECHNOLOGIES LLC

Indianapolis, Indiana • Today

Easy Apply

Contract

$80 - $90

Sr Business Analyst

Procentrix

Washington, District of Columbia • 29d ago

Easy Apply

Full-time

115000 - 140000

Senior Business Analyst

Apex Systems

Milwaukee, Wisconsin • Today

Easy Apply

Full-time

$55 - $60 per hour

Senior Business Analyst

Eliassen Group

Covington, Kentucky • Today

Contract

Senior Business Analyst

ICF International, Inc.

Springfield, Virginia • 18d ago

Full-time

USD 81,499.00 - 138,549.00 per year

Senior Business Analyst

Cynet Systems

Mechanicsville, Virginia • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

Senior Business Analyst

Apex Systems

Brooklyn, Ohio • Today

Easy Apply

Full-time

$70 - $70 per hour

Job Details

Skills

Business Analyst
contact center
telephony

Summary

Key Responsibilities:

- Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions

- Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria

- Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces)

- Support design/dev/implementation phases; lead UAT and business validation

- Serve as primary client-facing point of contact; run workshops and status reviews

Required:

- Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs

- Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions

- API/middleware integration requirements experience

- UAT leadership experience; Agile/Scrum/Waterfall exposure

- Super communication skills

Preferred:

- CCaaS/omnichannel platform experience

- Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar

- State government or healthcare domain experience

- CBAP/PMI-PBA/Agile BA certifications

- Global delivery with direct client engagement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121431
Position Id: 9101863
Posted 3 hours ago

Fitment

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Contact the job poster

Shubham Gho'Dapkar

Recruiter @ Apex 2000

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Remote

•

14d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote Job Type: C2C/W2/1099 Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center solutions to support contact center transformation, IVR mode

Easy Apply

Contract

70 - 75

Contact Center Integration Architect :: Remote Job

Remote

•

8d ago

Role: Contact Center Integration Architect Location: Remote Duration: 12+ Month Contract We are seeking a Technical Contact Center Integration Architect to lead the evolution of our customer experience (CX) ecosystem. The ideal candidate will design, govern, and guide the deployment of seamless integrations connecting communication infrastructure, telephony networks, AI self-service engines, and enterprise CRM platforms. The role will ensure real-time customer context delivery and secure d

Easy Apply

Contract, Third Party

$76 - $80

Business Analyst - Amazon Connect Contact centre

Remote

•

8d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote (Copell, TX/ NYC, NY in Hybrid Mode or open to remote if some one is not local) Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center sol

Easy Apply

Contract

Depends on Experience

Amazon Connect Contact Center Engineer

Remote

•

9d ago

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Easy Apply

Contract

Depends on Experience

Remote jobs at Apex 2000