Job#: 3052997 Job Description: Job DescriptionAbout the Team the Real Estate Capital (REC) Originations Technology team delivers and supports the technology solutions that enable KeyBank's Commercial Real Estate lending business. The team partners closely with Originations, Underwriting, Portfolio Management, Credit Administration, and Technology organizations to deliver strategic capabilities supporting the full CRE loan lifecycle. Key platforms include Moody's CreditLens and related REC applications that support deal origination, credit analysis, approval workflows, regulatory compliance, data integration, and portfolio reporting.
Job Summary The IT Senior Business Analyst serves as a strategic partner between the Real Estate Capital business and Technology teams. This role influences cross-functional teams in the optimization of business processes and application capabilities while supporting the delivery of technology solutions that align with business objectives and enterprise architecture standards. The position is responsible for leading requirements analysis, business process modeling, data analysis, testing strategy, and stakeholder engagement across complex initiatives.
Key Responsibilities Business Analysis & Requirements Management- Lead discovery sessions and requirements workshops with business and technology stakeholders.
- Elicit, analyze, document, and manage functional and non-functional requirements for complex enterprise initiatives.
- Translate business needs into detailed user stories, process flows, business rules, and technical requirements.
- Analyze impacts across multiple applications, integrations, and downstream consumers.
- Ensure requirements align with strategic business objectives and technology roadmaps.
Business Process & Solution Design- Document current-state and future-state business processes.
- Identify opportunities to improve efficiency, controls, user experience, and automation.
- Collaborate with architects, developers, product owners, and business SMEs to design effective solutions.
- Significantly contribute to solution design activities to ensure alignment with business requirements and optimized user experiences.
REC and Credit Platform Delivery- Support enhancements and modernization initiatives involving Moody's CreditLens and supporting REC applications.
- Analyze CRE business processes including deal intake, underwriting, approval workflows, covenant management, document management, and portfolio oversight.
- Develop data mapping and source-to-target requirements for integrations across internal and third-party platforms.
- Partner with business teams to prioritize features and capabilities that improve the end-to-end lending experience.
Testing & Quality Assurance- Develop and support testing strategies for complex technology initiatives.
- Coordinate User Acceptance Testing activities with business stakeholders.
- Validate delivered solutions meet business needs, regulatory requirements, and operational expectations.
- Support release readiness and implementation activities.
Required Qualifications- Bachelor's degree in Business, Information Systems, Computer Science, Finance, or related field, or equivalent work experience.
- 5+ years of Business Analysis experience supporting enterprise technology solutions.
- Demonstrated experience managing requirements for complex systems involving multiple business stakeholders.
- Strong expertise in requirements elicitation, analysis, and documentation.
- Experience with Agile delivery methodologies and SDLC practices.
- Strong analytical, problem-solving, and critical-thinking skills.
- Experience creating process models, workflow diagrams, use cases, and business requirements documents.
- Excellent communication and stakeholder management skills.
- Ability to influence decisions and drive consensus across business and technology teams.
Preferred Qualifications- Commercial lending or Commercial Real Estate lending experience.
- Experience with Moody's CreditLens or other commercial credit platforms.
- Knowledge of CRE origination, underwriting, approval, and portfolio management processes.
- Experience with data mapping, system integrations, and enterprise data platforms.
- Familiarity with JIRA, Confluence, and process modeling tools.
- Understanding of banking regulatory, risk, and compliance requirements.
- Experience working with cloud-based and SaaS lending platforms.
Core Competencies Successful candidates will demonstrate:- Requirements Analysis
- Business Process Modeling
- Process Improvement
- Business Data Analysis
- Cross-Team Collaboration
- Strategic Thinking
- Customer Focus
- Influencing Skills
- Strong Communication
- Attention to Detail
- Analytical Thinking
- Software Product Business Knowledge
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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