We are seeking a highly experienced Subject Matter Expert (SME) with a strong background in ServiceNow ITSM automation, IT Operations Management (ITOM), and Lean Six Sigma Black Belt methodologies. This is a part-time, US-based role focused on driving automation, operational efficiency, and intelligent monitoring within enterprise IT environments. The ideal candidate will have deep expertise in AIOps, event correlation, CMDB optimization, and integration with monitoring and security platforms. K