Title: ServiceNow ITSM ArchitectEngagement Duration: 1 yearLocation: Chicago preferred, remote should be fineJD:ITSM Lead Architect/Sr. Consultant detail:Provides technical leadership for implementation and roadmap for all ITSM modulesExpert in ITIL processes that underpin the modulesExperience in conducting technical "art of the possible" workshops with customers to define requirements based on out-of-box SAbility to lead a technical design workshopAbility to mentor more junior developersExcell