Job Title: Zycus Functional (L2) Support Analyst Location: 100% Remote Job Description: Application Support Provide L2 functional support for Zycus applications such as: iSupplier iContract iSource iSave iAnalyze iRequest (as applicable), etc Handle incidents, service requests, and problem tickets escalated from L1 support. Analyze functional issues, identify root causes, and provide timely resolutions. Ensure SLA adherence and effective communication with stakeholders. Functional Analysis & Con