Description
We are looking for an ERP Support specialist to provide dependable application assistance for a manufacturing organization. This Long-term Contract opportunity is well suited for someone who enjoys solving user issues, delivering strong customer service, and supporting day-to-day ERP operations in a Microsoft-based environment. The role will focus on helping employees troubleshoot system-related concerns, manage incoming requests, and keep business users productive through responsive support.
Responsibilities:
Respond to user requests related to ERP application access, functionality, and day-to-day system issues in a timely and thorough manner.
Troubleshoot and resolve support tickets involving Global Shop or comparable Windows-based ERP platforms, escalating more complex concerns when needed.
Assist employees with password changes, password resets, and other account-related support activities to maintain smooth system access.
Provide clear guidance to end users on system usage, issue resolution steps, and best practices within the ERP environment.
Support printing-related problems, including issues connected to Sentinel printing, and coordinate follow-up to ensure resolution.
Work within a Microsoft-based technical environment to identify, document, and address application support needs across the user base.
Monitor incoming ticket volume, prioritize requests effectively, and maintain accurate records of actions taken and outcomes achieved.
Partner with internal stakeholders to ensure consistent ERP support coverage for approximately 60 users across daily operations.
Requirements
Experience providing end-user support for ERP applications, preferably Global Shop or similar Windows-based systems such as Infor or Dynamics.
Strong customer service skills with the ability to communicate effectively and build positive relationships with users at different levels.
Hands-on experience handling service tickets, troubleshooting application issues, and resolving user access concerns.
Familiarity with password reset processes, account support, and general enterprise application administration tasks.
Comfort working in a Microsoft environment and supporting users with a range of technical questions.
Knowledge of printing support, including Sentinel-related issues, is preferred.
Solid interpersonal skills with the ability to stay organized, responsive, and solution-oriented in a support-focused role.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01310-0013496353
- Posted 3 hours ago
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