RESPONSIBILITIES: Kforce has a client in Johnston, RI that is seeking a Service Engagement Manager (Endpoint). Responsibilities: * Own service delivery governance, SLA adherence, and escalation management * Lead business and operational reviews and facilitate regular team touchpoints * Manage risk tracking, change windows, and CAB coordination * Drive continuous improvement and automation initiatives * Oversee ticket intake, prioritization, and timely resolution of critical issues per SLA * Ens