job summary: The Advanced Resolution Engineer is a 100% remote, high-impact role focused exclusively on deep-dive troubleshooting and fault domain isolation across a global enterprise environment. Rather than implementing fixes, you will leverage a technology-agnostic approach and enterprise observability tools like Splunk, Dynatrace, ExtraHop, and Wireshark to identify the root cause of complex technical issues. This position requires a strong technical background, particularly in networking a