job summary: Job Duties - Create, update, and maintain Configuration Item records in the CMDB Update and maintain CI relationships Collaborate with IT and business stakeholders to ensure accuracy and integrity of the CMDB Develops and maintains standard operating procedures (SOPs). Create CMDB dashboards in ServiceNow based on out of the box capabilities Generates standard and ad-hoc reports, applying skill, judgment, and understanding of operational information and needs. Executes queri