Greetings from Smart Work IT Services. We are hiring for the below role, Job Title: Support Engineer MERN Stack Location: Toronto, ON (Remote) Job Description: Incident Management & Reporting Monitor, log, and track incidents through ticketing systems with complete documentation. Ensure timely acknowledgment, classification, and prioritization of issues based on impact and severity. Maintain accurate incident reports, RCA (Root Cause Analysis), and resolution documentation. Issue Triage & Re