Description The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. Install, maintain, and upgrade computer hardware and software. Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc. Provide support on Windows and iOS based applications. Support cloud-