Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations
Conduct requirements workshops and translate business needs into scalable solutions
Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal
Implement software license management, reclamation, compliance, and optimization processes
Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM
Define data models, asset classes, lifecycle states, and governance standards
Drive asset normalization and software entitlement management
Develop integrations and automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs
Integrate with SCCM/MECM, Microsoft Intune, Active Directory, SAP, Oracle, Coupa, Azure, and AWS
Establish ITAM governance, compliance, KPI reporting, and executive dashboards
Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams
Conduct training, workshops, and knowledge transfer
Experience Required:
8+ years of overall IT experience
5+ years of hands-on ServiceNow ITAM implementation experience
Strong expertise in ServiceNow HAM Pro, SAM Pro, CMDB, Discovery, and Asset Lifecycle Management
Enterprise-scale ServiceNow environment experience
Required Skills:
ServiceNow ITAM
HAM Pro / HAM
SAM Pro / SAM
ServiceNow CMDB
CSDM
ServiceNow ITSM
Discovery & Service Mapping
Asset Lifecycle Management
Software License Management
Flow Designer & IntegrationHub
REST/SOAP Integrations
JavaScript & ServiceNow Scripting
ITIL v4 Processes
Reporting & Performance Analytics
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
CIS – Software Asset Management
CIS – Discovery
CIS – Service Mapping
ITIL V4 Foundation
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