Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical assistance for our client located in San Francisco, California. This role will join a collaborative internal IT team and focus on keeping Windows-based systems, end-user devices, and core workplace tools running smoothly. The ideal candidate is comfortable resolving day-to-day technical issues, supporting Microsoft 365 and Active Directory, and delivering responsive service to a distributed user base. This is an onsite, contract opportunity.
Responsibilities:
Deliver remote and onsite technical support for staff using Windows workstations and related business technology
Diagnose and resolve hardware, software, and user access issues to minimize interruptions to daily operations
Administer Microsoft 365 applications and services, helping users with account access and productivity tool support
Maintain and update user accounts in Active Directory, including tasks related to provisioning and access changes
Prepare, image, configure, and deploy desktop and laptop systems for new and existing employees
Handle incoming incidents and service requests through a ticket management platform, ensuring timely follow-up and resolution
Travel between office locations in San Francisco as needed to provide in-person troubleshooting and equipment support
Assist with basic network and connectivity problem solving, including common endpoint and access-related issues
Contribute to general IT operations and endpoint administration to support a stable and secure computing environment
Requirements
3-5 years of experience in help desk, desktop support, or general IT support roles
Strong ability to troubleshoot and support Microsoft Windows 10 and other Windows-based environments
Practical experience administering Active Directory in an on-premises environment
Hands-on knowledge of Microsoft 365 support for end users and common workplace applications
Experience working with service desk or ticketing systems to track and resolve support requests
Foundational understanding of networking concepts and basic connectivity troubleshooting
Strong customer service skills with the ability to communicate clearly and support users effectively
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00410-0013526556
- Posted 4 hours ago
.png?format=webp)
