Description Our client is seeking a Service Desk Analyst II (Lead) to serve as the primary escalation point for end-user support and provide day-to-day guidance to a student-based Tier 1 helpdesk team. This role combines strong hands-on desktop support expertise with light leadership, coaching, and operational oversight responsibilities while the Helpdesk Manager is on leave. The ideal candidate is a technical problem-solver and a supportive mentor who can ensure high-quality service delivery, m