RESPONSIBILITIES: Kforce's client in Springfield, MA is seeking a Technical Support Analyst to join their team. This role is three days onsite, with two days of work from home, and is focused on answering inbound support calls, creating and documenting tickets in ServiceNow, and performing basic troubleshooting once familiarity with common issues is established. The team is handling approximately 80-120 incidents per day across the group. Candidates must be comfortable working in a fast-paced, p