We're seeking an experienced Desktop Support Specialist to support 150-200 onsite users-including the CEO-while also contributing to remote support for over 5,000 employees across 25 offices. This role is 100% onsite and serves as the primary IT presence in the Dulles office, providing roughly 60% local support and 40% remote support. What You'll Do Deliver Level 1 & 2 technical support via walk-up, phone, chat, and email.Resolve desktop, software, connectivity, and M365-related issues for loc