Key Responsibilities Administer, manage, and support Avaya, Windows, and Linux servers Develop, manage Cisco ICM Routing and scripting including: Support ICM Configurations, troubleshoot business flow, Skill statistics Provide Avaya Agent and softphone support, including: Agent login issues Audio and call quality troubleshooting Agent desktop application and configuration support Manage and support Avaya EPM and AEP, including: System health monitoring Call flow troubleshooting Perform security