job summary: Scope of Work/Job Characteristics The IT professional will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: Desktop Support and Troubleshooting - Install, configure, and maintain desktop hardware, laptops, printers, mobile devices, and peripheral equipment; - Diagnose and resolve software, hardware, networking, M365, and profile-related issues; and - Provide support for VPN, VoIP, MFA, passwor