job summary: Scope of Work We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules. Required consultant experience provided by Contractor, shall include: - A minimum of 2 years of programming/systems analysis experience. - Experience with ServiceNow ITSM/HRSD/ITOM modules. - Strong requirements gathering and functional design skills. - Experience with Agile deli