job summary:
Scope of Work
We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules.
Required consultant experience provided by Contractor, shall include:
- A minimum of 2 years of programming/systems analysis experience.
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
Preferred Experience:
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
Education/Certifications
- Bachelor's degree in computer science, Information Systems or other related field. Or equivalent work experience.
Required Duties and Responsibilities of Consultant shall include but are not limited to:
- Serve as primary liaison with business users and conduct requirement workshops.
- Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
- Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
- Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
- Ensure compliance with governance, documentation standards, and change control processes.
- Define test cases, manage UAT sessions, and validate functional outcomes.
- Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
- Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk, and operations teams.
location: Tallahassee, Florida
job type: Contract
salary: $65 - 70 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Scope of Work
We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules.
Required Duties and Responsibilities of Consultant shall include but are not limited to:
- Serve as primary liaison with business users and conduct requirement workshops.
- Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
- Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
- Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
- Ensure compliance with governance, documentation standards, and change control processes.
- Define test cases, manage UAT sessions, and validate functional outcomes.
- Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
- Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk, and operations teams.
qualifications:
Required consultant experience provided by Contractor, shall include:
- A minimum of 2 years of programming/systems analysis experience.
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
Preferred Experience:
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
Education/Certifications
- Bachelor's degree in computer science, Information Systems or other related field. Or equivalent work experience.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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